Client Communication Platform Consolidation Pays Off
In June 2015, spouses Brad and Dr. Kathleen Deckard’s passion for exceptional pet care led them to start their very own veterinary practice, Pets R Family Veterinary Hospital, in St. Augustine, Florida. With Brad managing the business and Dr. Kathleen, a DVM, overseeing medical operations, Pets R Family quickly grew to include sixty-four employees and six doctors. But as the practice grew, effectively managing communication with clients and maintaining high-end service became challenging. Fortunately, Weave made it easier for them to continue providing an amazing experience for both clients and their pets while the business flourished.
You'll learn:
- 125 new clients per month attracted through Weave’s Missed Call Text feature, on average.
- Cost savings of $30k annually by consolidating five communication providers into Weave’s single platform.
- Enhanced staff coaching and legal compliance through Weave’s call recording feature.
“Adding Weave was like adding an engine to a car. It made a world of difference in how we communicate with our clients. Having everything in one place simplified our operations and enhanced client satisfaction.”
Practice Owner
