With only one phone line, Florida Veterinary Rehabilitation’s team found it difficult to help all of their clients as they were calling in to make appointments or to ask questions. In addition to all of the incoming calls, they were spending over two hours making reminder phone calls every single day. With the clinic’s staff spending that much time managing the phones, it left little time to focus on other important tasks, like providing an excellent client experience.
“Now that we have Weave, it really helps us foster more connection with our clients and I think it has helped them feel like a member of our family.”