The Modern Electrical Business: Communication for the Future

Weave commissioned a survey of 750 small businesses and their customers to understand how modern electrical businesses are engaging with their customers

The results showed that small electrical businesses:

are using outdated systems and tools like broken websites and traditional voicemail.
are increasingly overwhelmed with tedious tasks that automation and technology could help streamline.
could be saving more time and money.

You'll learn:

Only 13% of customers consistently leave online reviews for their electrician, but 53% of them say they would if they got a reminder
63% of customers aren’t loyal to their electrician
90% of electrical customers say they are placed on hold when calling to make an appointment

“When I bought this [business], we had to have AT&T for out-of-state, long-distance calls, and then we had to have Century Link for in-state, long-distance calls. Plus, I had to pay for a normal landline. It was really confusing and a lot of hassle because we basically had three different phone bills going on every month. It was nuts.”