Improving Your Surgery Scheduling Process

Efficient surgery scheduling is vital in healthcare, impacting operational efficiency, patient satisfaction, and revenue generation. When your surgery scheduling team spends hours on manual paperwork tracking cumbersome data points that could’ve been collected automatically, you’re wasting patients’ time while sacrificing care team resources. Operating room efficiency is not easy, though, as coordinating, communicating, and integrating an efficient surgery scheduling process requires perfect unison from all care team members.

If you’re ready to reduce the time wasted and resources needed for paper-based scheduling, keep reading to learn how to improve your facility’s surgical scheduling process.

Understanding the Basics of Surgery Scheduling

First, let’s go over the basics of the scheduling surgery process so you can determine what your operating room currently lacks.

What Is Surgery Scheduling?

The surgery scheduling procedure involves planning and allocating time slots for surgical operations in healthcare facilities while collecting vital information from the patient and prepping them to conduct all necessary patient safety measures. Scheduling surgeries spans coordinating the availability of surgeons, operating rooms, medical staff, and equipment availability while shuffling appointments based on the highest-priority patients, patients with similar surgeries, prior authorization requirements, medical clearance, surgery durations, and more. Your surgery center may need to handle this for inpatient surgeries, outpatient surgeries, elective surgery procedures, emergency surgeries, and more.

Effective surgery scheduling is crucial for optimizing resources, reducing patient wait times, and ensuring timely access to surgical care. Surgery scheduling software can play a key role in healthcare operations by improving patient experiences, maximizing efficiency, and minimizing costs.

Key Components of an Effective Surgery Scheduling System

An effective surgery scheduling system should include the following key components, integrated seamlessly:

• Accurate patient information capturing: First, you should have a way to capture, view, and manage vital patient information so your care team and surgeons in the operating rooms can quickly locate what they need to know regarding patient care. For the shortest processing time, you may use automated forms that propagate to the patient’s EHR for a comprehensive view of their information during the setup time and surgical idle time, mid-surgery time, post-operative appointments, and more.
• Clear communication channels: You must provide clear, simple, and convenient communication between surgery schedulers, surgeons, physicians, and patients to minimize hurdles. In many cases, a surgery scheduler must explain the complex process of a specific procedure to the patient, which means the surgeon should be able to communicate to all teams how different procedures will work in plain terms without jargon. For seamless communication, your teams should have open messaging channels, standard messaging practices, and frequent check-in requirements to ensure patients understand their surgical scheduling requirements.
• Reliable surgery scheduling software: Finally, you need reliable surgery scheduling software that can remove the burden from your team. With surgery scheduling software, your schedulers won’t have to block time for each appointment manually. Instead, the system can automatically locate free appointment times based on data points such as the surgical case, available surgeons, medical clearance, prior authorization requirements, and more.

Common Challenges in Surgery Scheduling

Nailing your surgery schedules while achieving efficiency is not easy, especially in a busy, understaffed operating room. Here are some common challenges that you may face when getting a patient scheduled:

Coordination Between Departments

When your departments aren’t on the same page, the patient experience can suffer, and you will be unable to schedule surgery efficiently. You need smooth coordination between surgeons, anesthesia staff, and nursing departments to understand availability on any given date. Without this coordination, you may block time for a procedure without realizing that your anesthesiologist was already scheduled on that surgery date for a job at a partner practice.

Managing Patient Information and Surgery Date Preferences

Attempting to schedule multiple patients for different types of surgeries when you only have surgeons available on several days of the week can be impossible. For example, one patient may tell you that they prefer surgeries on Monday or Wednesday mornings while another may tell you that they will be on vacation for multiple weeks and can only have the procedure on a specific date. Attempting to manage preferences across surgery candidates while adhering to the preferred date for each surgeon requires highly intelligent software like Weave so you don’t waste time on no-shows.

Adapting to Changes and Cancellations

Speaking of no-shows, sudden changes, such as patient cancellations, can create big challenges with your appointment scheduling system. You must have an efficient system in place, ready to handle and minimize sudden disruptions like a patient no-show, emergency procedure, surgeon call-out, procedure delay, and more. Since surgical plans can change suddenly, your system should be prepared to automatically shift other surgical cases around so you don’t have patients waiting in pre-op for hours because of one surgery delay.

Best Practices for Optimizing Surgery Scheduling

Now that we’ve covered the components of an effective surgery scheduler and the challenges you may face when getting appointments on your schedule, let’s talk about how you can optimize your system to mitigate these challenges.

Implementing an Advanced Surgery Scheduler Software

First and foremost, you should implement advanced software for automated appointment scheduling that can support many of your manual tasks. For example, with Weave’s appointment scheduler, appointment availability automatically syncs with patient requests while providing convenient tools like appointment reminders, appointment writebacks synced directly into your EHR or PMS, and QuickFill lists to help your teams easily fill gaps on any date. By choosing such a comprehensive tool, you can prevent issues like no-shows or job delays, as the patient will receive a reminder before the appointment, and the surgeon will be able to view their full history well in advance.

Enhancing Communication With Patients

When choosing your software, we also recommend selecting an option with communication tools to eliminate potential hurdles. Tools that facilitate better communication with patients, such as automated reminders, physician messaging, and easy rescheduling options, can support a more streamlined process for your team.

Streamlining Pre-Operative Procedures

The pre-operative process can be quite lengthy, but you can streamline many of these tasks to ensure that patients are ready for their surgery on time. Here are some tips:

• Complete insurance verification and preauthorization steps in advance.
• Educate the patient on pre-operative steps and their financial responsibility before their surgery date.
• Use digital forms to collect patient information prior to the scheduled date.

Leveraging Technology To Improve Surgery Scheduling

If you want to improve the system at your organization, you can likely benefit from leveraging technology. Here are some of our top tips:

The Role of Integrated Communication Platforms

Regardless of the platforms you choose, you must select tools that work well together for seamless communication. For example, Weave syncs your communication system with your appointments and patient records so each team member has a comprehensive view of everything they could possibly need to see in one place. The surgeon can view past physician notes, or the scheduler can see things like patients’ preferences for which date they wish to have their procedure.

To learn more, sign up for our webinars on using online scheduling to boost office efficiency, learning to use your scheduling features effectively, and using scheduling to boost productivity and patient satisfaction.

Benefits of Data Analytics in Scheduling

Another great way you can leverage technology when putting together patient appointments is through data analytics. Data analytics can help you identify patterns and predict scheduling needs to optimize surgery times.

For example, you may discover that your surgeons work most efficiently when you schedule your longest processing time procedures earlier in the day with shorter surgeries in the afternoon. With this data-based discovery, you can optimize your calendar accordingly to squeeze more appointments in on any given date.

Future Trends in Surgery Scheduling

As technology continues progressing, so do appointment scheduling systems. Here are some future trends we’re predicting for surgery schedulers:

Artificial Intelligence and Machine Learning

AI has quickly become a top trend across nearly all industries, including healthcare. Machine learning could quickly revolutionize how schedulers perform their roles in the future, as it provides predictive insights based on enormous data sets. AI can analyze entire calendars, patient databases, and wide sets of data points in mere seconds to provide patients with available time slots while optimizing your calendar on any given date.

The Growing Importance of Patient-Centric Scheduling

Patient-centric scheduling involves advanced visit planning, proactive engagement of all team members, and innovative integration of technology to ensure that the patient’s needs are met during the appointment. In many cases, patients or teams fail to take full advantage during an allotted appointment time because of improper preparation or expectation management. With a patient-centered approach, your team gives patients the tools they need in advance to prepare for their procedure so they can ask questions and have their needs addressed.

Whether you have two operating rooms or a vast hospital with an entire surgical center, providing personalized care and attention to each patient can boost satisfaction while ensuring that every need is met to mitigate risks.

Discover How Weave’s Surgery Scheduling Software Can Transform Your Practice

Efficient scheduling systems are vital in improving operational efficiency, patient satisfaction, and revenue growth. Whether you’re struggling to capture patient information, communicate between teams, or juggle last-minute changes to the calendar, you may need to adopt a more efficient tool for automated, intelligent scheduling. At Weave, we provide surgery scheduling software integrated with communication tools for your entire team for better efficiency and heightened patient care.

Get a demo of Weave today to see how our software can transform your surgery clinic.