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Weave Communications, Inc.

2023–2025 Canadian Accessibility Plan

Accessibility Statement

Weave Communications, Inc. (“Weave”) is committed to enhancing accessibility. Weave’s commitment to accessibility is rooted in its values, which foster inclusivity for all people. Weave recognizes that accessibility is an ongoing and central tenet of being an inclusive organization. Weave’s accessibility plan has been developed in consultation with employees who identify as having a disability and with key internal stakeholders, as well as organizations that serve individuals with disabilities and consultants with expertise in accessibility.

Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is committed to continued efforts to provide products and services that are accessible to Canadians.

General

Weave accepts feedback on the implementation of its Accessibility Plan (made under the Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations) and the barriers that may be encountered by persons with disabilities that interact with Weave’s products and services. Feedback may be submitted through the following methods:
  1. By calling our main telephone number (888) 579-5668;
  2. By sending an email to [email protected]; or
  3. By sending feedback to our office at 1331 W. Powell Way, Lehi, UT 84043.
Feedback may be submitted anonymously. Weave will acknowledge the receipt of feedback, with the exception of feedback received anonymously. All personal information will remain confidential unless the submitter consents to the disclosure of their personal information.

Weave’s Compliance Officer is responsible for receiving feedback on behalf of Weave. Weave will review all feedback received in consultation with persons with disabilities. Weave will set out information concerning the feedback received through its feedback process and how that feedback was taken into consideration in regular progress reports.

Weave will honor requests to make this description of its feedback process available in print, large print, braille, audio format, and electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. Such requests should be submitted using one of the methods described above. Weave will fulfill the request within fifteen (15) days of receipt of the request, or within forty-five (45) days of receipt for a request for a description in braille or audio format.

Consultations

Weave employees engaged with a variety of consultants, users, employees, vendors, and legal counsel in developing its accessibility plan. These consultations helped Weave identify current successes as well as opportunities for improvement.

After reviewing the feedback and solutions offered by these stakeholders, Weave opted to engage Accessibility vendor Accessibe, which offers a widget integration that complies with standards set forth by ADA, WCAG, and the areas required for accessibility evaluation under the Accessible Canada Act. The Accessibe widget allows for:
  • Default profiles for common disabilities
  • Modification of content, including text size, spacing, links, section magnification and more
  • Color, contrast, and other visual change
  • Sound, interaction, and orientation updates

Weave’s current implementation of the Accessibe Widget along with its continued efforts to consult with users will enable it to achieve a greater scope of accessibility.

Areas Described under Section 5 of the ACA

1. Employment

Not applicable to Weave. Weave does not have employees in Canada.

2. The Built Environment

Not applicable to Weave. Weave does not have a built environment in Canada.

3. Information and Communication Technologies (ICT)
Current practices

Weave employees reviewed the Weave websites, applications, and key systems when identifying ICT barriers. Weave’s Product, Engineering, Marketing, and IT teams have implemented many processes and policies that have improved accessibility.

These processes and policies include accessibility considerations which have been built into Weave’s website and product development processes. Weave’s web team has also added an accessibility review to its public-facing sites as part of its code review processes. The accessibility review utilizes automated scans from Google’s Lighthouse web developer tool to assist in identifying potential issues. These considerations help minimize barriers that users experience and also decrease the amount of modifications that need to be made after website and product developments are launched to enhance accessibility.

Weave is actively implementing tools on its public and customer-facing websites which it is committed to maintaining. These tools include an accessibility widget launched from the footer of our site on all pages that allows users to easily adjust the colors, content, and other adjustments to our website's UI to meet their individual needs, preferences, and/or disability.

Barriers and opportunities
Third-party websites

Weave plans to work with certain third parties that operate websites on its behalf to enhance accessibility. Weave also utilizes some third-party widgets and apps which it does not have exclusive control over, which Weave plans to continue to evaluate as part of its procurement of services as outlined in further detail in Section 4 below. Weave is dedicated to continuing to evaluate the third party Information and Communication Technologies tools it utilizes and working with such third party providers to enhance its accessibility offerings.

Action steps

Weave is in the implementation period of installing the Accessibe widget on its website and app, ensuring these platforms are WCAG compliant. Weave is committed to continue to listen to customer feedback and perspectives and to continue conducting evaluations of its products and services guided by the insights and needs of internal employees.

Communication, other than ICT
Current practices

There are two primary ways Weave communicates with investors and customers: 1) through press releases and required filings, which are accessible through its Investor Relations website; and 2) through its Customer Support function, which accepts phone calls, emails, and chat bot communications.

Barriers and opportunities
Investor Relations Website

Weave’s web team plans to pursue opportunities to align its third-party investor relations website with its own product and external-facing websites to ensure consistency of accessibility features across its communication platforms.

Training for Customer Service Representatives

Weave plans to provide training to customer service representatives on responding to inquiries from callers with disabilities and familiarizing them with Weave’s offerings for individuals with disabilities. Weave’s product design team is actively planning and implementing plans for its support teams to undergo training to better advise customers on how they can use the Accessibe features on the Weave external-facing website and in the Weave product.

Action steps

Weave will work to enhance accessibility features on its investor relations webpage throughout the term of this plan by working in conjunction with its third party managers and accessibility vendors.

Weave will develop a plan to provide training to customer service representatives by 2024. Training will be developed and delivered by Weave’s Product Design Director and Director of Marketing Development, with assistance from Weave’s Training team. Upon conclusion of the training, Weave customer service representatives will understand and be able to effectively respond to inquiries from Canadian callers with disabilities.

4. The Procurement of Goods, Services and Facilities

Not applicable to Weave. Weave does not have facilities in Canada, nor does it obtain internal goods or services in Canada.

The Design and Delivery of Programs and Services

Not applicable to Weave. Weave is not associated with government programs or services.

5. Transportation

Not applicable to Weave. Weave does not provide transportation services.

Conclusion

Weave’s 2023–2025 accessibility plan identifies successes, opportunities for improvement, and next steps to improve accessibility of its products and services. Weave is committed to reducing, preventing, and eliminating barriers to accessibility. Weave recognizes that accessibility is an ongoing and central tenet of being an inclusive organization. Weave’s commitment to accessibility is rooted in its values, which foster inclusivity for all people.

Weave welcomes feedback from individuals and organizations that face barriers to accessibility and is dedicated to continued efforts to provide products and services that are accessible to Canadians.