Small Business Phone System

See Information About Your Customers Without Looking Them Up

Want to give your staff the tools to have extremely meaningful conversations with your customers every time? With Weave, when a customer calls in, a convenient pop-up shows on your desktop immediately. You will see information like the customer’s name, if they owe a balance, their birthday, notes on their account and more! This makes having a meaningful conversation simple!

Contact Customers When You’re Out of the Office

Looking for a convenient way to contact customers in an emergency situation, or after hours? Our mobile app lets you contact your customers from anywhere using your office phone number. It is even amazingly user-friendly!

If you need to contact a customer when you’re out of the office, you can text or call them from your smartphone using features like the Weave mobile app and they will receive the communication from your business number. Communication from a recognized and trusted number helps make business communication more successful.

After-Hours Calling Tree

Gain customer trust by avoiding the dreaded “busy” signal. With the auto attendant capabilities offered by Weave, it doesn’t matter how many phone lines are being used, incoming calls will always be transferred to another line that’s open for an Interactive Voice Response experience at the very least. Customers will also love missed call texting that allows them to open up a texting dialogue if their call goes to voicemail.

Receive Emergency Calls via Email or Text After Hours

Don’t want an emergency call sent directly to a phone line? Send it to a designated office line, and then the voicemail audio file will be emailed or texted to a number or email address of your choice. This is a great option for business owners and managers who don’t want customers to contact them directly on their cell phones.

See All Your Voicemails in a List

Just like on your smartphone, you can see a visual list of all your voicemails for quick access. You’ll also easily see which customer or number left the voicemail. This makes finding past messages and monitoring call quality simple!

Up to 10 Phone Numbers Ported Over at No Additional Cost

Because our phone service is digital, it makes it a lot easier and a lot less expensive to add more numbers. Initial cost covers up to ten numbers, and any additional numbers can be added for a minimal cost. Weave customers love the ability to add call tracking numbers to measure where their new business is coming from.

Improve Customer Service with Recorded Calls

Consistent, high-quality communication with customers is a must for small businesses. Conveniently record and access your calls to make sure that your customers are impressed, and that they are getting the right message. Having a digital solution allows you to keep track of all kinds of useful information associated with a phone call, from call history to how many calls you’ve missed and what numbers. Businesses all over the country are gaining more customers by improving their phone skills. Call recording makes phone training easy!

Enhanced Customer Experience with Hold Music

A little music is much better than letting people just hang on in complete silence. And it doesn’t have to be music. It could be your amateur comedy routine or any advertising or marketing you want to do. Weave allows you to easily customize your hold experience to make it as valuable as possible!

Save Money on Costs While Generating More Business

Because Weave’s digital phone system replaces your current (and most likely analog) phone system, you can also utilize two-way texting right from your business line. Weave customers love that they get exceptional phone service, two-way texting, and much more, all for one low monthly cost.

What you Should Expect From Your Office Phone

A reliable, easy to use phone service is vital in today’s business world. Although many businesses use communications features like phone calls, texting, online chatting, emailing, postal services, and social media on a regular basis, they often neglect to find a system that connects all of these styles of communication. Small businesses that adopt a unified system like Weave, simplify their communication while enjoying the benefits of multiple communication channels.

Many small businesses are interested in evolving and implementing the type of phone system that would allow them to unify communications. Business owners want to equip their businesses with the right technology for a cloud phone system, but they don’t know exactly what they should be looking for.

Weave has developed a cloud phone system that unifies business communications

The combination of sleek phones, integrative software, and VOIP (voice over internet protocol) telephony allows small businesses to revolutionize the way they communicate, and create a better customer communication experience.

Weave supplies businesses with new phones upon installation so that you can be sure to have the best quality available. Our software seamlessly brings together your customer management system, your new phones, and all your business’s other forms of communication. Exceptional communication made simple!

Here’s a detailed list of the features to look for in a business phone system for your small business and how Weave’s phone system provides those features:

Unlimited Long-distance Calling

Modern business phone systems should utilize VOIP telephony. One of the major perks of relying on the internet instead of landlines is that businesses can make unlimited local and long-distance phone calls. This saves time and money for small businesses, especially those businesses whose clients live in other area codes.

Because Weave’s phone system is a VOIP phone system, it offers this amazing benefit to small businesses. Once businesses install our system, they only need to pay a flat rate for all local and long-distance calls. Not having to worry about call volume and long-distance rates gives small businesses permission to focus on service instead of expenses. Businesses love the peace of mind that this brings!

Unlimited Rollover Lines

Rollover lines are lines that receive phone calls when another line is busy. Basically, their purpose is to help customers avoid the busy signal. Many small businesses subject their clients to busy signals because they have yet to switch from analog to digital telephony. It goes without saying that avoiding the busy signal creates a better customer experience!

Weave’s phone system utilizes rollover lines to make calls to a business as quick and comfortable as possible. An important part of rollover lines is interactive voice response (IVR), which is a technology that interacts with the human voice by taking input, processing it, and returning a result. Our business phone system uses this technology to get patients to the right employee while ensuring they aren’t trapped in a call queue or endless automated menus.

Call Tracking

Analog phones provide a call log, which usually entails a name, number, and call time. In today’s data-driven business world, these traditional phone call logs don’t supply businesses with nearly enough information. Businesses today need to be able to record calls and compile complex statistics that can be dissected and analyzed in order to find opportunities for growth and improvement.

By giving a small office the tools to record calls, Weave’s phone system allows business owners to sit down and work with their employees to develop better customer service habits. This same system creates detailed reports of call productivity, including numbers like calls placed, calls answered, and calls missed. Regular review of these reports can provide insight into how businesses need to change their routines and policies to meet customer demands.

On Hold Music and Marketing Messages

Businesses that use traditional phone options often don’t have anything other than the beeping of a busy signal or conventional elevator music to play for their customers when no office staff can accept a call. VOIP phone systems offer businesses option to handpick music or record a marketing message for customers on hold. These customizable options make for a more pleasant customer experience.

Weave’s business phone system incorporates these options into your business’s on hold music. Our system does everything in its power to get patients to the employee they need, but we also recognize that sometimes waiting is unavoidable. Your patients might as well listen to some good music as they wait.

Emergency Contact System

from running around the clock. The problem is that, especially in the healthcare field, customers need service at all hours of the day. Health emergencies requires practitioners to field phone calls even at the most inopportune moments, and an effective phone system should enable doctors to deal with these emergency calls.

Weave’s emergency system is organized and user-friendly. It converts business phone messages to audio files that can be sent directly to employees by email. In turn, employees can respond by phone or text, giving them multiple options to answer the call of duty in a quick and respectful way.

Voicemail List

Traditional phones frequently keep only audio recordings of voice mail. Digital phone systems record audio and also convert those audio files to text in the same way smart phones do. This conversion allows employees to scroll through messages without having to listen to them.

Weave’s business phone system uses this technology to save the office staff time. Going through voicemail by listening to it can be distracting in small offices. Visual lists of voicemails are easily monitored and reviewed from behind a computer, thus avoiding major disruption.

Presence

Presence is a term that describes the ability to see the names associated with each hold line through an interface. Of course, analog phones don’t provide this option. Businesses big and small need this technology in order for their employees to identify transfers and prioritize their business phone conversations.

By providing a presence option, Weave’s system empowers small businesses to work more efficiently. A small office can choose which conversations to have first and doctors can pick up the right transfer call every time.

Customized Directory

In a similar way, digital phone systems allow businesses to customize their directory. These directories come across much more naturally than analog systems that rely on automated attendants. Customers prefer the option to respond to IVR by voice or keypad.

Our software provides small businesses with the ability to customize their directories. Not only does this customization feel more natural to patients, it also increases efficiency and sometimes even answers patient concerns before they speak to an actual employee. These directories are both easy to set up and easy for customers to navigate.

In-office Paging

For offices with analog phones, getting ahold of a coworker can sometimes be a pain. If their line is busy, staff often have to walk back to another office to speak with a doctor or nurse. Paging, along with team chat, are aspects of digital phone systems that make office life easier.

Small businesses improve their in-office communication with the paging feature of Weave’s business phone system. They cut down on their laps to the back of the office and are able to stay at their workstation. This convenience helps both customer service and productivity.

WeavePop Notifications

WeavePop notifications are strictly a digital feature. Analog phones have nothing comparable to assist office staff with a given phone call. These pop-ups include prompts to remind customers about upcoming appointments, to schedule future appointments, and to pay bills over the phone.

Weave’s business phone system uses pop-up notifications to change the way your small business handles phone calls. Office staff and practitioners no longer have to scramble to remember everything a specific patient needs to take care of. The notifications take employees through a step by step process to ensure that all appointments are properly scheduled and all bills are paid on time.

Connection to Electronic Health Records

In the healthcare industry, there has been a massive shift from reliance on paper and manila folders to digital health histories. Electronic health records are now the gold standard for any healthcare practice, from huge insurance companies to major hospitals to local dental practices. It’s essential that any healthcare practice utilize these electronic health records.

Weave’s business phone system makes these electronic health records easily accessed, while maintaining the appropriate security and ensuring that your clients’ have their privacy rights reserved. In fact, when patients call a practice, their health histories are made readily available to both office employees and doctors. This convenience cuts down on time spent searching through file cabinets and allows practices to focus on their patients’ immediate concerns.

Frequently Asked Questions

1. Are there additional fees for number of calls or long distance?
We don’t have any additional fees (or hidden charges) for any amount of calls or call time. You can use the phones to your heart’s delight. Because we’re digital, there’s no long distance fees. You have a patient cross country who you need to call ten times a day? Call away.

2. I already have a phone system. Why should I switch?
Weave is more than a phone system. Weave combines features like a business phone service, 2-way texting, fax, reviews and so much more. And just 1 bill for all of it.

3. How does the installation work?
Our customers say installation is a breeze. We do the software install, we’ll ship you the phones, and make sure your number is ported over. We have a dedicated support team to make sure everything goes smoothly without a minute of downtime!

4. Do I have to sign a contract?
We are confident that you and your staff will love that Weave doesn’t have contracts. We’ve taken all the risk from you and put it on our shoulders.