Archived Privacy Policy: version 7/1/2022

Last updated: 07/01/2022

Current version of this page is available here

Weave is committed to protecting your privacy. This Privacy Policy explains how Weave collects, stores, uses, and shares Personal Information in connection with your interactions with us directly, the Service and the Website. You should read this Privacy Policy in its entirety to best understand our practices with respect to the information we collect or receive as well as how you can exercise your privacy rights. To more easily review this Privacy Policy as applicable to you, we have created authorized users) (Section 2), Customers (Section 3), and Visitors (Section 4). Regardless of whether you are a Subscriber, Customer, or Visitor, Sections 1 and 5 apply to you.

  1. General Information
    1. Who We Are and What We Do Weave Communications, Inc. and its subsidiaries, affiliates and other related entities (” Weave,” ” we,” ” our” or ” us“) is a service provider of office management and communications software applications and products to support Subscribers’ business operations and interactions with their Customers. The Service includes features to communicate appointment reminders, schedule appointments, provide payment notifications, and other Customer management and analytics tools, as more fully described at https://www.getweave.com.
    2. Definitions As used in this Privacy Policy, these terms have the following meanings: ” Subscriber” means a person or entity that enters an Order with us to use the Service, and for the purposes of this Privacy Policy, includes the authorized end users of such person or entity. ” Customer” means a patron of a Subscriber’s business that Subscriber may contact through the Service and who may respond to such communication using the Service. For example, if you are a Subscriber that operates a dental practice, your patients are considered Customers for purposes of this Privacy Policy. ” Website” means the website with the URL https://www.getweave.com/ and any other website owned, operated, or controlled by us. “Visitor” means any person who visits the Website, or otherwise engages with us at events or in connection with our marketing, recruitment or general business activities. “Service” has the meaning given to it in our Terms of Service . “Mobile App” means the software application available for download onto a mobile device that enables the mobile device user to utilize the Service. ” you” and ” your” means a Subscriber, Customer, or Visitor, as applicable. ” Personal Information” means any information that identifies or can be used to identify an individual directly or indirectly. Examples of Personal Information include, but are not limited to, name, address, email address, phone number, location data, online identifier, login information (account and password), marketing preferences, social media account information, or payment card information. Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information. ” Agreements” means, collectively, our Terms of Service, Business Associate Addendum, Data Processing Addendum, this Privacy Policy, Order, and any other agreement a Subscriber may enter into with us. ” Order” means the quotation or service agreement that has been issued by Weave to a Subscriber.
    3. Effectiveness. By accessing or using the Service, Mobile App, or Website, or by voluntarily engaging with us at events or in connection with our marketing, recruitment or general business activities, you signify that you have read and understood this Privacy Policy, and consent and agree to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy and our Terms of Service , as revised from time to time.
  2. Privacy for Subscribers. This section applies to the information we collect and process from a Subscriber or potential Subscriber through the provision of the Service. If you are not a Subscriber, the Customers or Visitors section of this Privacy Policy may be more applicable to you and your Personal Information. In this section “you” and “your” refer to Subscribers or potential Subscribers, and not to Customers or Visitors.
    1. Information We Collect. A variety of factors determine what information we collect, such as how you use the Service, your Weave account settings, your location, and applicable law. However, the information we collect broadly falls into the following categories:
      1. Information You Provide to Weave. When you interact with the Service or directly with Weave, we may collect information that you provide to us. We require our Subscribers to provide us with information about themselves, their authorized end users, their Customers, and their business (information that we process on behalf of our Subscribers, including Personal Information of Customers, is collectively called ” Subscriber Data “) in order to provide the features and functionalities available through the Service. This information may include:
        • Applicable personal and business information and payment information (e.g., name, mailing address, email address, telephone number, and debit or credit card number and its associated contact information).
        • Information about your authorized users including name, email address, password, physical address, and phone number.
        • Information about your Customers, such as name, mailing address, telephone number, email address, birthdate, household and relationship information, appointment details, the products and services you provide to your Customers, insurance and payment information, and account status.
        • Information you send through the Service, such as the content of your texts, emails, and telephone calls.
        • Information about payment transactions you initiate through the Service.
        • When you contact Weave’s customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need and you provide to resolve your question. We may collect information regarding your network speed and stability during the software installation process and to provide technical support. We may also collect communications that you exchange with us, as well as any information you provide if you take part in any interactive features of the Service (e.g., promotions, surveys, etc.).
      2. Information we get when you use the Service. When you use the Service, we collect information about which Service features you’ve used and how you have used them. Additionally, when you interact with an email campaign that you receive from Weave, we may collect information about your device and interaction with an email. This includes:
        • Usage Information. We may collect information about how you use the Service, such as the dates and times you access the Service, the features and functions of the Service you use, and how you access the Service. We also collect information about the Service’s performance. We may collect similar information about your use of the Mobile App, if applicable.
        • Device Information. We may collect information from and about the devices you use to access the Service. For example, we may collect: information about your hardware and software, such as the hardware model, operating system version, device memory, unique device identifiers, browser type, and language. If you are using the Mobile App, we may also collect information about your cellular network connection, device operating system and platform.
        • Location Information. When you use the Service we may also collect information about your location, such as an IP address. If you are using the Mobile App, then, with your permission, we may also collect information about your precise location using methods that include your IP address, GPS coordinates, wireless networks, cell towers, wi-fi access points, and other sensors.
      3. Information we get from Customers. We may collect some information directly from your Customers, as described in Section 3.
      4. Information we get from third parties.
        • If you link the Service to a third party’s service, such as Google or Facebook, we may receive information from the other service to provide certain features of the Service, such as Customer reviews. For example, if a Customer leaves a review on your Facebook page, you may use certain features within the Service to access and review such reviews, and you thereby allow us to collect information from your Facebook page.
        • You may choose to use features of the Service provided by third parties or partners of Weave. These third parties may share information with Weave such as information about your usage and transactions made through the Service.
        • We may obtain information about you from third parties, such as public databases, social media platforms, third-party data providers, and our joint marketing partners.
    2. How We Use Information. We only use your Personal Information to provide the Service to you, except with your prior written consent of or as otherwise expressly permitted in our Agreements with you. We may use the Personal Information we collect or receive through the Service to enable your use of the integrations and plugins you choose to connect to the Service. For example, if you choose to sync your business or practice management system to the Service, we’ll ask you to grant us permission to view and/or download your data. Generally, we use the information we collect to operate, maintain, and provide to you the features and functionality of the Service, including to:
      • Develop, operate, improve, deliver, maintain, and protect the Service, and develop new products and services.
      • Send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, promotional offers, or events that we think may interest you.
      • Monitor and analyze trends and usage. For example, we may analyze the needs and activities of our Subscribers and their Customers to help us better serve them, and we may conduct research and analysis related to our business, products and services.
      • Collect opinions and comments regarding the Service and possible new products and services.
      • Enhance the safety and security of the Service.
      • Verify your identity and prevent fraud or other unauthorized or illegal activity.
      • Enforce our Agreements and other usage policies.
      • Comply with legal requirements and respond to lawful requests by public authorities.
      • Bill and collect fees and charges owed to us by you to deliver the Service.
    3. How We Share Information. We consider your Personal Information to be strictly confidential. Accordingly, we only share your Personal Information with your prior written consent or as otherwise expressly permitted in our Agreements with you. With respect to Subscriber Data, we may share the Subscriber Data in accordance with your instructions in connection with the Service and with our third-party service providers or business partners who help us deliver or improve the Service or who perform services on our behalf, as described in the General section, below.
  3. Privacy for Customers. This section applies to the information we may collect and/or process about our Subscribers’ Customers as a “data processor”, “business associate” or such similar term as defined by applicable privacy laws or regulations. The Service is intended for use by our Subscribers and their authorized users. As a result, for the Personal Information we collect and process about Customers through the Service, we act as a data processor on behalf of our Subscribers. Weave is not responsible for the privacy or security practices of our Subscribers, which may differ from those set forth in this Privacy Policy. If you have any questions about Weave’s processing of your Personal Information, we will direct you to contact the Subscriber who provided your information to us. For purposes of this section, “you” and “your” refer to Customers, and not to Subscribers or Visitors.
    1. Your Choices. The Service provides a platform through which our Subscribers may contact their Customers via email, text and telephone call. These messages are sent by Subscribers and we do not control when, how, or to whom these messages are sent. If you have received email or text messages from a Subscriber through the Service, you can opt-out of receiving those messages at any time by clicking the “unsubscribe” link at the bottom of emails, or by replying “STOP” to text messages. In some cases, additional opt-out and subscription preferences may be available to you. Please note, however, that you will not be able to opt-out of service or transactional communications sent on behalf of the Subscriber with which you have a business relationship (such as appointment notifications or confirmations, billing information, confirmations of transactions, technical or legal notices) considered necessary for management of your business with such Subscriber, unless you terminate your relationship with such Subscriber. If you have any questions regarding the communications sent to you by a Subscriber through the Service, or wish to opt-out of these communications, please contact the Subscriber who sent you the communication.
    2. Information We Collect.
      1. Information we receive about Customers from our Subscribers. Our Subscribers use the Service to efficiently communicate and manage their relationship with you. In order to use the various features and functions of the Service, Subscribers may provide Personal Information about you to us through the Service. When a Subscriber uploads its Customer list or integrates the Service with another service (for example, when a Subscriber chooses to connect their patient management system with the Service), the Subscriber may provide us with Personal Information about you such as your name, email address, mailing address, telephone number, birthdate, household and relationship information, appointment details, products and services provide to you, or insurance, payment and billing information, which for purposes of this Privacy Policy, is part of what we refer to as “Subscriber Data.” Subscriber Data is owned and controlled by our Subscribers, and we consider any Subscriber Data that we maintain or process to be strictly confidential.
      2. Information you provide. When you interact with the Website, Service, or directly with Weave, we collect information that you provide to us.
        • Some features of the Service require you to provide information to Weave regarding appointment scheduling, customer reviews, health screening forms, and debit or credit card number and associated contact information.
        • When you contact or communicate with a Subscriber through the Service, we’ll collect whatever information you voluntarily send through the Service, such as texts, emails, telephone calls, and voicemails.
      3. Information we get when you interact with the Service.
        • When you interact with one of our Subscribers through the Service, we get information about that interaction, such as the dates and times you interacted with the Service, your activities, and the applicable contact information (telephone number, email address). When you interact with an email campaign that you receive from a Subscriber, we may collect information about your device and interaction with an email.
        • Payment Information. If you provide credit card or debit card information to make a payment for goods or services you received from the Subscriber, it is our policy to use a third-party payment processing service provider that complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is an industry-wide security standard designed to protect the confidentiality and security of your credit card information, by encryption using secure transport layer security (TLS) and storage with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards to protect information. Your credit card information will also be subject to our payment processor’s privacy policy in addition to ours. PLEASE READ THE PRIVACY POLICY ON THE WEB SITE OF ANY PAYMENT PROCESSOR THAT YOU ARE DIRECTED TO REGARDING THE USE, STORAGE AND PROTECTION OF YOUR CREDIT CARD INFORMATION BEFORE SUBMITTING ANY CREDIT CARD INFORMATION.
      4. Information we get from third parties.
        • You may choose to use features of the Service provided by third parties or partners of Weave. These third parties may share information with Weave such as information about usage and transactions made through the Service.
        • We may obtain information about you from third parties, such as public databases, social media platforms, third-party data providers, and our joint marketing partners.
    3. How We Use Information. Subscriber Data is not covered by this Privacy Policy, but rather Subscriber Data is subject to the respective Subscriber’s privacy policies and security measures. We collect and process Subscriber Data solely on behalf of our Subscribers, and in accordance with our Agreements with the Subscribers. We do not use Subscriber Data except as authorized and required by our Subscribers and as provided for in our Agreements with our Subscribers. If you have any questions about Weave’s processing of your Personal Information, we will direct you to contact the Subscriber who provided your information to us. Generally, we use the information we collect to operate, maintain, and provide to the features and functionality of the Service, including to:
      • Develop, operate, improve, deliver, maintain, and protect the Service.
      • Monitor and analyze trends and usage.
      • Enhance the safety and security of the Service.
      • Verify your identity and prevent fraud or other unauthorized or illegal activity.
      • Enforce our Agreements and other usage policies.
      • Comply with legal requirements and respond to lawful requests by public authorities.
    4. How We Share Information. We consider your Personal Information to be strictly confidential. We collect and process your Personal Information solely on behalf of our Subscribers, and in accordance with our Agreements with Subscribers. Accordingly, we only share your Personal Information with the Subscriber(s) with whom you have a business relationship or as directed or authorized by such Subscriber, and with our service providers solely to provide the Service; however, we may also share your Personal Information as described in the General section, below, in accordance with our contractual obligations with our Subscribers (e.g., as part of a sale of our business).
  4. Privacy for Visitors. This section applies to information that we may collect and process when you visit the Website, when you engage with us at events or in connection with our marketing, recruitment or general business activities, or that you voluntarily provide to us in connection with general business interactions with us. In this section, “you” and “your” refer to Visitors, and not to Subscribers or Customers.
    1. Information We Collect. When you interact with the Website or directly with Weave, we collect information that you provide to us.
      1. Information you provide to us on the Website or otherwise.
        • We may collect Personal Information from you when you use the Website to contact us with questions about the Service or our company or respond to our marketing and promotional messages, such as participating in surveys or subscribing to our email list. If you attend a Weave event, such as a trade show or job fair, or interact with one of our sales representatives, we may ask for Personal Information from you in connection with such in-person interaction. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we may keep copies of any such communications for our records. The Personal Information we collect may include business contact information (such as your name, telephone number, email address, address), professional information (such as your job title, or company), marketing information (such as your contact preferences), or any information you choose to provide to us.
        • We may collect information you provide when providing content or commentary to the Website in the form of blog posts, comments, and the like, if such functionality is available. Please note that to the extent we provide the means to post content to the Website, this content is published on the Website and may be read, collected, and used by anyone.
      2. Information we get when you use the Website.
        • When you visit the Website, we use cookies and similar technologies such as pixels and web beacons to collect certain information automatically from your browser or device. This includes: details about how you have used the Website; device information, such as your web browser type and language; access times; pages viewed; IP address; identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and pages you visited before or after navigating to the Website. Our use of cookies and other tracking technologies is discussed below.
      3. Information we get from third parties.
        • We may obtain information about you from third parties, such as public databases, social media platforms, third-party data providers, and our joint marketing partners.
    2. How We Use Information. We use the information we collect through the Website and in connection with events and marketing activities for a range of business purposes, including to:
      • Develop, operate, improve, deliver, maintain, and protect the Website.
      • Respond to your online inquiries and requests, and provide you with information and access to resources or services that you have requested from us.
      • Send you marketing information, product recommendations and communications (e.g., email, text messages, telemarketing calls, or push notifications) about us, in accordance with your marketing preferences, including information about our products, services, promotions or events.
      • Conduct market research, advertise to you, and provide personalized content based on your activities and interests.
      • Carry out other legitimate business activities, as well as other lawful activities, such as data analysis, fraud monitoring and prevention, identifying usage trends and expanding our business activities.
      • Identify you across multiple devices.
      • Manage event registrations and attendance, including sending related communications to you.
      • Register visitors to our offices for security reasons and manage non-disclosure agreements that Visitors may be required to sign.
      • Process transactions and set up online accounts.
      • Enhance the safety and security of the Website and Service, and protect against misuse or abuse of the Website and Service.
      • Comply with legal requirements and respond to lawful requests by public authorities.
      • For recruitment purposes if you have applied for a role with Weave.
    3. How We Share Information . We never sell your Personal Information. In addition to the reasons for sharing your Personal Information listed in the General section below:
      • We may partner with third-party advertising networks, exchanges, and social media platforms to manage and serve our advertising on other sites, and we may share Personal Information of Visitors with them for this purpose. We and our third-party partners may use cookies and other similar tracking technologies, such as pixels and web beacons, to gather information about your activities on the Website in order to provide you with targeted advertising based on your browsing activities and interests.
      •  We may also share your Personal Information (a) with our third-party service providers or business partners who perform services on our behalf, (b) with your prior written consent, or ( c ) as required by applicable law.
  5. General Information
    1. How We Use and Share Information . We may also use or share your Personal Information with third parties from time to time as follows (for purposes of this section, “you” and “your” refer to Subscribers, Customers, and Visitors):
      • We may share your Personal Information with third-party service providers or business partners who help us deliver or improve the Service or who perform services on our behalf, such as processing payments, sending mail to physical addresses, providing back-office services, analyzing data, hosting data, engaging technical support for the Service and Website, and delivering content. If we share your Personal Information with service providers or business partners, then we require that the service providers and business partners maintain the confidentiality of your Personal Information and keep your Personal Information secure. We also require that they only use your Personal Information for the limited purposes for which it is provided. When our service providers and business partners no longer need your Personal Information for those limited purposes, we require that they dispose of the Personal Information. In some circumstances, we may permit our service providers and business partners to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers or business partners to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. If you would like more information about our service providers, please contact our Data Privacy Office using the contact information provided below.
      • We may share your Personal Information if we determine, in our sole discretion, that we are required to do so under applicable law or regulatory requirements, or if we reasonably believe disclosure is necessary to prevent harm or financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our Agreements and other usage policies.
      • We may share your Personal Information with other companies and brands owned or controlled by Weave, both now or in the future, and other companies owned by or under common ownership as Weave, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your Personal Information in the same way as we can under this Privacy Policy.
      • We may use your Personal Information for purposes that we make known to you at the time of collection of such information and upon your consent.
      • We reserve the right to transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Policy.
      • We may also use or share information with others in an aggregated or otherwise anonymized form that does not identify you directly as an individual.
    2. Cookies and Other Tracking Technologies . We and our third-party partners may use various technologies to automatically collect and store certain device and usage information (as discussed above) when you interact with the Service, the Website, the Mobile App, our emails, or a Subscriber’s emails. We typically collect this information through a variety of tracking technologies, such as cookies, pixels, web beacons and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, device, and other such information. We also collect information about the way you use the Website, for example, the site from which you came and the site to which you are going when you leave the Website, the pages you visit, the links you click, how frequently you access the Website, whether you open emails or click the links contained in emails, whether you access the Website from multiple devices, and other actions you take on the Website. When you use the Mobile App or access the Website from a mobile device, we may collect unique identification numbers associated with your device or the Mobile App (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device (but only with your consent), or we may be able to approximate a device’s location by analyzing other information, like an IP address. For more information about our third-party analytics and ad providers, please see the table, below. We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising that may be provided on the Website, the Service, the Mobile App, or on third party websites and services; ( c ) identify you across multiple devices; (d) provide and monitor the effectiveness of the Service, the Website or the Mobile App; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Website, the Service, or the Mobile App; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance the Service, the Website and the Mobile App. If you would prefer not to accept cookies or tracking technologies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Website, Service, or the Mobile App, as some features and services on the Website, the Service, or the Mobile App may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. Please refer the “Your Choices and Opt-Outs” section below for additional information regarding your choices for opting out of cookies and other tracking technologies.
    3. Third-party Ad Services. We may share, or we may permit third party online advertising networks, social media companies and other third-party services, to collect information about your use of the Website or your interaction with our marketing communications. This information is used to make the advertisements you see online more relevant to your interests. Typically, though not always, the information we share with third-party ad services is provided through cookies or similar tracking technologies, such as pixel tags and clear gifs, which recognize the device you are using and collect Personal Information. The Personal Information that is collected will tell us things like how you navigated around the Website, including hashed data, click stream information, browser type, time and date you visited the site, and other information. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. We only use these third-party ad services on the Website and with the emails we send to Subscribers and Visitors. The third-party ad services we use include, but are not limited to, Google Analytics, Google Ads, Microsoft Ads, Facebook Marketing, LinkedIn Ads, Quantcast, Capterra, and TradeDesk. We have provided links to additional information regarding these services below.
      Third-party Ad Service Advertising and Privacy Policies
      Google policies.google.com/technologies/ads ; google.com/policies/privacy
      Microsoft privacy.microsoft.com
      Facebook facebook.com/help/cookies /; facebook.com/policies/ads/ ; business.facebook.com/privacy/explanation
      LinkedIn linkedin.com/legal/privacy-policy linkedin.com/legal/cookie-policy
      Quantcast quantcast.com/privacy/
      Capterra capterra.com/legal/privacy-policy
      TradeDesk www.thetradedesk.com/general/privacy
    4. Links to Third-Party Websites and Services . For your convenience, the Service, the Mobile App, and the Website may provide links to third-party websites or services that are not governed by this Privacy Policy. To the extent that any linked third-party websites or services you visit are not owned or controlled by Weave, we are not responsible for the content or information practices of those websites and services. We encourage you to review the privacy policies of any site or service before providing any personal information.
    5. Your Choices and Opt-Outs.
      • Communications. Subscribers and Visitors who receive our marketing communications can opt-out of receiving marketing messages from us at any time by clicking the “unsubscribe” link at the bottom of our marketing messages sent via email. Further, you can submit your opt-out requests by emailing us using the contact details provided in the “Questions and Concerns” section below. Please note, however, that if you are a Subscriber, you will not be able to opt-out of service or transactional communications (such as Service notifications or verifications, billing information, confirmations of transactions, technical or legal notices) considered necessary for account management. Customers should refer to Section 3.1 for additional details on opting out of communications sent by Subscribers.
      • Do Not Track. Depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your mobile device. To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may visit www.aboutads.info . Canadian Subscribers, Customers, and Visitors can also visit www.youradchoices.ca . You may also wish to visit the following online resources to opt-out from the use of information about your online activities for interest-based advertising:
    6. Security.
      • For Visitors. Weave is continuously reviewing and improving our security controls, policies and procedures. We take appropriate and reasonable technical and administrative measures designed to protect Personal Information of Visitors from loss, misuse, unauthorized access, disclosure, alteration, and destruction, considering the risks involved in the processing and the nature of the Personal Information. However, no system is impenetrable and we can make no guarantees as to the security or privacy of your information. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where required by applicable law, notify those Visitors whose information may have been compromised and take other steps, in accordance with any applicable laws.
      •  For Subscribers and Customers . Weave’s security and data breach notification obligations with respect to Subscriber Data (including the data of the Subscriber’s Customers that we process for the Subscriber) are specified in our Agreements with the Subscriber and are not included in this Privacy Policy. Each Subscriber is responsible for the privacy and security of its Personal Information and that of its Customers that is maintained and processed via the Service. Subscribers are also responsible for compliance with applicable data protection laws that may apply to the collection, processing and disclosure of Personal Information through the Service, including any legally required notifications.
      •  Additional Information . If you have any questions about the security of your Personal Information, you may contact us at [email protected], however, with respect to inquiries we receive from Customers, we may direct such Customers to the Subscriber with which they have a business relationship.
    7. International Transfers . We are located and operate in the United States, so your information will be transferred to, stored in, and processed in the United States. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service and Website. While your information is outside of your home country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. Your providing of information, including Personal Information, on or to the Service or Website constitutes your consent to such transfer, storage, and processing.
    8. Retention of Data. We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including the purposes of satisfying any contractual, legal, regulatory, tax, accounting or reporting requirements. After expiration of the applicable retention periods, your Personal Information will be deleted. If there is any Personal Information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such Personal Information. To improve our products and services, we commonly will de-identify or aggregate your Personal Information (so that it can no longer be associated with you), in which case we may retain and use this information indefinitely without further notice to you. Notwithstanding the above, please note that Subscriber Data is retained, stored, and deleted according to our agreements with our Subscribers.
    9. Children’s Privacy. Weave’s Service and Website are intended for use strictly by adults. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any Personal Information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you are a parent or guardian of a child under 13 and believe that the child has disclosed online Personal Information to us, please contact us at [email protected].
    10. California Privacy. The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information (for purposes of this section, “personal information” has the meaning defined under the CCPA). If you are a California resident, you have the right to request that businesses subject to the CCPA (which may include our Subscribers with whom Customers have a relationship) disclose certain information to you about their collection and use of your personal information over the past 12 months. In addition, you have the right to ask such businesses to delete personal information collected from you, subject to certain exceptions. If the business sells personal information (as “sell” is defined in the CCPA), you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.
      •  CCPA requests for Customers . When offering the Service to its Subscribers, Weave acts as a “service provider” (as this term is defined under the CCPA) and our receipt and collection of any consumer personal information is completed on behalf of our Subscribers in order for us to provide the Service. If you are a Customer, please direct any requests for access or deletion of your personal information under the CCPA to the Subscriber with whom you have a direct relationship.
      •  CCPA requests for Subscribers and Visitors . If you are a Subscriber or a Visitor, please see our descriptions above for the categories of personal information we collect and the sources of that information. We only share this information for the purposes, and to the third parties, listed above, and in the past 12 months, we have not “sold” your personal information, as the term “sold” is defined by the CCPA. Most of our collection of personal information is within the context of providing the Service to you, but please feel free to contact us if you have questions regarding your rights or if you would like to make a request, as outlined below.
        •  Requests . Only you, or someone legally authorized to act on your behalf (this includes an authorized agent), may make a verifiable consumer request (” request “) related to your personal information. You may only make a request for access or data portability twice within a 12-month period. An authorized agent making a request on your behalf must provide us with written authorization providing the agent with the ability to make a CCPA request signed by you. Additionally, you will need to verify your identity directly with us. Please note that this authorized agent requirement is not applicable when the authorized agent has a power of attorney. The request must: (1) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of that person; and (2) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. To exercise the rights described above, please submit a verifiable consumer request to us by either: (a) calling us at 888-579-5668, or (b) emailing us at [email protected].
        •  Responses . Any disclosures we provide will cover the 12-month period preceding receipt of the request. We will provide a response to a request within forty-five (45) days of its receipt. If we reasonably require an extension of time, we will notify you within the first forty-five (45) day period and such extension will not exceed an additional forty-five (45) days. We will not discriminate against you for exercising any of your CCPA rights. Any personal information provided to us for verification and fraud-prevention purposes will only be used for that purpose and such information will be deleted as soon as practical after processing of your request. We will not sell (as defined under the CCPA) the California resident personal information we collect.
      •  Additional California Privacy Rights. Weave is located at 1331 W Powell Way, Lehi, UT 84043, and can be reached via email at [email protected] or telephone at 888.579.5668. If you are a California resident, (a) you may have this same information emailed to you by sending a letter to the foregoing address with your email address and a request for this information; and (b) in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
    11. Canadian Privacy. If you are an individual resident in Canada (a “Canadian“), then you have certain privacy rights under the Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA“) and other Canadian provincial and territorial privacy laws (collectively, ” Canadian Privacy Laws “). For Customers and authorized users of Customers, we are a data processor processing Personal Information at the direction of the applicable Subscriber. If you are a Canadian Customer or a Canadian authorized user of a Customer, and if you have questions about how the applicable Subscriber collects, uses or discloses your Personal Information, or if you wish to exercise any rights under applicable Canadian Privacy Laws, then please review the privacy policy of the applicable Subscriber or contact the privacy officer of the applicable Subscriber. If you are a Canadian and you are not a Customer or an authorized user of a Customer, then the following provisions apply in respect of your Personal Information:
      • “Weave,” “we,” “our” and “us” includes Weave Communications Canada, Inc.
      • The purposes for which we collect your Personal Information are those described in the Privacy Policy in effect at the time of collection, or otherwise identified to you at the time of collection. If we want to use your Personal Information for a different purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
      • We collect, use and disclose your Personal Information with your consent or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable law, your consent may be express or implied, depending on the circumstances and the sensitivity of the Personal Information in question. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of your Personal Information as outlined in this Privacy Policy.
      • Typically, we will seek your consent at the time your Personal Information is collected. If we want to use your Personal Information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
      • You may withdraw your consent to our collection, use or disclosure of your Personal Information at any time by contacting our Data Privacy Office using the contact information provided in the “Questions and Concerns” section below. Before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
      • We limit the collection of Personal Information to that which is necessary for the purposes identified by us. We only collect Personal Information by means that are fair and lawful.
      • We do not use or disclose Personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.
      • We will retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected, or as permitted or required by applicable law.
      • We make reasonable efforts intended to ensure that Personal Information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
      • We protect Personal Information by security safeguards appropriate to the sensitivity of the Personal Information.
      • You may make a written request to review your Personal Information, and we will provide you with any such Personal Information to the extent required by applicable law. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required. To exercise these rights, please contact our Data Privacy Office using the contact information provided in the “Questions and Concerns” section below. Before we implement your request, we may require proof of your identity.
      • We may provide targeted content and advertising on third party websites and services, in order to serve advertisements that are tailored to your interests. We do not use sensitive Personal Information for this purpose. If you wish to opt-out from receiving such targeted content and advertising, please contact our Data Privacy Office using the contact information provided in the “Questions and Concerns” section below.
      • We have appointed a Data Privacy Officer who is accountable for our compliance with Canadian Privacy Laws. You may contact our Data Privacy Officer through our Data Privacy Office using the contact information provided in the “Questions and Concerns” section below.
      • If you have specific questions about our policies and practices relating to the management of your Personal Information, or if you have a complaint about our compliance with this Privacy Policy or Canadian Privacy Laws, please contact our Data Privacy Office using the contact information provided in the “Questions and Concerns” section below.
    12. Changes to this Policy. This privacy policy is current as of the effective date which appears at the top of this page. We reserve the right to change this Privacy Policy from time to time in our sole discretion. We will post changes on this page and indicate the last modified date at the top of this page. Please check back often for any updates. In the event that we make a material change to this Privacy Policy, we will provide you with a prominent notice as appropriate under the circumstances (for example, by providing a notice on the Service or sending an email). By accessing or using the Service, Mobile App, or Website, or by voluntarily engaging with us at events or in connection with our marketing, recruitment or general business activities after any change in this Privacy Policy, you signify that you have read and, understood the changed Privacy Policy, and consent and agree to our collection, storage, use and disclosure of your Personal Information as described in the changed Privacy Policy and our Terms of Service .
    13. Questions and Concerns. If you have any questions or concerns regarding privacy matters, please contact us at:

      Data Privacy Office Weave
      1331 W Powell Way
      Lehi, UT 84043

      Tel: 888.579.5668
      Email: [email protected]