Customer Review Software

Attract new customers

Your excellent online presence will bring new customers through your door who are excited to see you. This can provide momentum for any small business!

Automate review invitations

Easily send an invite to your customers to leave an online review after their appointments. You can even automate the process and select how soon to send the message after their appointment. Even though our one-click review requests are simple, automation can make sending review requests even easier!

Send a text link while they’re in the office

Customers are more likely to leave you a positive review soon after their appointment. You can conveniently send your customers a text with the click of a button. This means that they can have a review link within seconds of you asking them to leave a review. This significantly improves your odds of success!

Customize your review message

When you ask for a review or customer feedback via text, you don’t want to sound like a robot. Give your message a personal touch by customizing the text message.

3 Strategies to Make the Most of Your Customer Reviews

Online reviews are the 21st-century version of word of mouth. If someone needs a plumber, dentist, lawyer, or auto mechanic, they want someone trustworthy that delivers excellent value and service. Often that means turning to friends or their favorite review sites to find the best option.

In fact, 92% of the population now uses online customer reviews when they’re looking for a product or service¹. What’s more, 79% of customers trust online reviews just as much as they trust a recommendation that they got from a friend or family member².

You’ve probably already heard these statistics before, especially if you’ve ever thought about ways to get more customer reviews or ways to improve your online reputation and customer satisfaction.

The good news is that review management software can help you get more online reviews, monitor reviews, intercept a portion of the negative ones, and notify you each time you get a review. We’ll share with you three strategies to make the most of your customer review software. Get ready—your online reputation is about to shine!

Use Both Manual and Automated Review Invites

You can set up your customer review management software to send both manual and automated review invites from one place. It doesn’t have to be one or the other, either. You also have the ability to use both settings simultaneously to get the maximum number of customer reviews.

Here’s how it would work with a system like Weave: You would set up an automatic review to be sent hours after an appointment, or you could manually send a review invite while your patient is still in the office or on the phone. If you do send a manual invite, then it will override the pending automatic invite. This prevents a patient from receiving duplicate invitations.

With Weave, you can also choose the order that your business presents its review sites to your customers. For example, if you’re working to build your Google reviews, then you would place Google at the top of the review list. This setting would make Google the default review site. Patients have the option to choose an alternative platform, which would then take them to one of the next review or social media sites on your list, like Facebook or Healthgrades.

The request itself doesn’t have to be overly wordy or salesy. A simple, polite message will do the trick. Here’s an example:

Hi, {First Name}. Thank you for visiting our office today! Please let us know how we did by clicking the link below.

We recommend starting by inviting loyal and established patients while they’re still in the office. This allows you to gauge their reaction and receptiveness to leaving online reviews. You can say something like, “Would you mind giving us a quick online review? I can text you the link.”

allows you to reach all of your patients quickly, either through the manual or automatic request process.

Another plus is that it simplifies the process. Instead of asking a patient to leave a review on Google, Facebook, or other sites and then hoping they can figure it how to do it, you’re providing a convenient link that makes the process easy and painless.

Control Reviews with Private Customer Feedback

Most of the time, unsatisfied patients that leave negative reviews just want to be heard. If they’ve turned to public review sites, it means that they didn’t get a satisfactory resolution while they were in your office.

Customize your text message

When you ask for a review via text, you don’t want to sound like a robot. Give your message a personal touch by customizing the text message.

If you do have an unhappy patient, sending them directly to a review site can be a disaster. They’re like to respond unfavorably and leave a scathing review.

Fortunately, you can intercept many of those reviews before they happen. With Weave, you have the option to give patients a choice to leave a Private Review. When they select that option, they can leave their review on a form or with an email message that goes directly to you. You’ll be able to address their complaints offline and have a chance to make things right.

As a result, your star rating remains intact, and with any luck, you were able to turn a disgruntled client into a raving fan.

1. https://www.qualtrics.com/blog/online-review-stats/
2. https://www.brightlocal.com/research/local-consumer-review-survey/